DELIVERY ACROSS THE UAE
How delivery and collection are planned for Ad Print orders.
Business Name: Ad Print Advertising LLC
Website: https://adprint.ae
Effective Date: 20 October 2026
Last Updated: 20 October 2026
At Ad Print Advertising LLC, we aim to deliver your printing, signage, advertising materials, and customised products safely and efficiently.
This Shipping & Delivery Policy explains how orders are processed, prepared, dispatched, and delivered to customers purchasing through https://adprint.ae or placing orders directly with our team.
Our delivery arrangements depend on the product type, order quantity, production requirements, delivery location, and any installation services included in the quotation.
By placing an order with Ad Print Advertising LLC, you acknowledge this policy, subject to applicable laws of the United Arab Emirates (UAE).
Ad Print Advertising LLC serves customers in the UAE, subject to product availability, delivery arrangements, and the agreed scope of each order.
Delivery may be available to locations in:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Other locations within the UAE, subject to confirmation.
Delivery to remote areas, restricted-access locations, commercial sites, exhibition venues, construction sites, and other specialised destinations may require additional arrangements or charges.
International delivery may be available for selected products and orders. Customers must contact our team to confirm international shipping availability, costs, customs requirements, and estimated delivery times before placing an order.
Many products supplied by Ad Print Advertising LLC are made to order or customised according to customer specifications.
Production begins after the applicable requirements have been completed, which may include:
Confirmation of the quotation or order.
Receipt of the required payment or deposit.
Submission of print-ready artwork and specifications.
Approval of the final artwork or production proof.
Confirmation of materials, dimensions, finishes, and other relevant details.
Production times vary depending on the product, quantity, complexity, finishing requirements, material availability, and current production schedule.
For example, business cards and standard printed materials may have different production requirements from fabricated signage, illuminated displays, exhibition booths, and large-format advertising installations.
The estimated production time will be communicated through the quotation, order confirmation, or written correspondence.
Please note: Production time and shipping or delivery time are separate. The delivery estimate may begin after production is completed and the order is ready for dispatch.
Estimated delivery dates or timeframes will be communicated when the order is confirmed or when the relevant arrangements are finalised.
Delivery timing may depend on:
The customer’s delivery location.
Product dimensions, weight, and quantity.
Whether the order requires special handling or packaging.
Courier availability and transport arrangements.
Site access and delivery restrictions.
Public holidays and other operational circumstances.
For customised printing and fabrication orders, customers should confirm the expected completion and delivery schedule with our team before making time-sensitive commitments.
Although we make reasonable efforts to meet agreed schedules, delivery estimates are not guaranteed unless expressly confirmed in writing. We will communicate material delays where reasonably practicable.
Nothing in this section excludes any rights or remedies available under applicable UAE law.
Shipping, transportation, and delivery charges depend on the order and delivery requirements.
The applicable charges will be communicated in the quotation, checkout, invoice, or other written order confirmation, as appropriate.
Delivery charges may vary according to:
Delivery location and distance.
Order size, weight, and dimensions.
Number of packages or items.
Special handling or transportation requirements.
Urgent or scheduled delivery requests.
Site access, unloading, or other agreed services.
Some quotations may include delivery, while others may list it separately. Customers should review the quotation carefully to understand what is included.
Free delivery is not guaranteed unless it is expressly offered for the relevant order or promotion.
Any additional charges arising from a customer-requested change to the delivery address or delivery arrangements will be communicated where reasonably practicable before the change is implemented.
Once an order is ready for delivery, our team may contact the customer to confirm the delivery address, recipient details, and suitable delivery arrangements.
Depending on the order, delivery may be handled through our own arrangements, a courier, a transport provider, or a specialised delivery service.
Customers must provide accurate information, including:
Full delivery address and location details.
Contact telephone number.
Name of the authorised recipient.
Building, office, warehouse, or site access instructions.
Any relevant delivery time restrictions.
Customers should ensure that someone authorised to receive the order is available at the agreed location.
Delivery confirmation may be provided through a delivery receipt, courier update, electronic confirmation, or other appropriate record.
Customers are responsible for ensuring that the delivery location is accessible and suitable for receiving the ordered products.
For bulky items, large-format prints, fabricated signage, display structures, and exhibition materials, customers should confirm in advance whether the location has sufficient access, unloading space, and handling facilities.
Where applicable, customers must arrange any necessary building access permissions, parking approvals, loading bay reservations, or site entry authorisations.
If delivery cannot be completed because of an incorrect address, unavailable recipient, restricted access, or other circumstances attributable to the customer, additional delivery or redelivery charges may apply.
We will communicate the relevant arrangements and charges where reasonably practicable.
If a delivery attempt fails, our team or the relevant delivery provider may contact the customer to arrange another delivery attempt or an alternative collection arrangement.
A failed delivery may occur because of:
Incorrect or incomplete address information.
An unavailable recipient.
Restricted building or site access.
Refusal to accept the delivery without an agreed reason.
Inability to unload or handle the order safely.
Other circumstances preventing reasonable delivery.
Where a further delivery attempt or additional transportation is required because of circumstances attributable to the customer, reasonable additional charges may apply.
If an order cannot be delivered after reasonable attempts, we will contact the customer to discuss the available options.
Any resulting storage, redelivery, cancellation, or refund arrangements will be handled in accordance with the agreed order terms and applicable UAE law.
Customers should inspect their orders upon delivery and notify Ad Print Advertising LLC promptly if they discover:
Visible damage to the packaging or products.
Missing items or quantities.
Incorrect products or specifications.
Apparent printing, fabrication, or production defects.
Where possible, customers should take photographs of the affected items and packaging and provide the order number, invoice reference, and a description of the issue.
Please retain the affected items and packaging until we have had a reasonable opportunity to assess the issue.
We will review the circumstances and determine an appropriate solution in accordance with the agreed order specifications and applicable law.
Depending on the circumstances, the appropriate remedy may include replacement, reprinting, repair, a price adjustment, or a refund.
Customers will not lose any statutory rights merely because an issue was not reported immediately.
Many products supplied by Ad Print Advertising LLC are produced specifically for each customer’s requirements.
These may include:
Business cards, flyers, brochures, and stationery.
Banners, flags, backdrops, and exhibition displays.
Signboards, 3D lettering, and illuminated signage.
Promotional merchandise, uniforms, and branded clothing.
Custom displays and advertising structures.
Because these products may require individual production, delivery schedules depend on the completion of the relevant manufacturing or printing process.
Customers should approve artwork, quantities, dimensions, materials, and finishes before production begins to minimise avoidable delays.
Customised orders cannot necessarily be dispatched immediately after purchase. Their estimated completion and delivery schedule will be communicated according to the confirmed order.
Any cancellation, return, replacement, or refund request for a customised product will be assessed under our Terms & Conditions, applicable return arrangements, and UAE law.
Large-format printing, fabricated signs, exhibition booths, display structures, and other bulky products may require specialised transportation and handling.
Delivery arrangements will depend on the product’s size, weight, construction, packaging, and destination.
Customers should confirm whether their order includes delivery only or also includes unloading, assembly, positioning, installation, or removal of existing signage.
These services are not automatically included in a standard delivery charge unless specified in the quotation.
For installation projects, customers must provide accurate site information and arrange the necessary permissions and access.
Additional charges may apply if the project requires equipment, additional labour, special access arrangements, or work outside the agreed scope.
Any additional work will be handled through an updated quotation or other written agreement, as appropriate.
Delivery means transporting the order to the agreed delivery location.
Installation involves fitting, mounting, assembling, connecting, positioning, or otherwise installing a product at the specified site.
Unless expressly included in the quotation, delivery does not include installation, electrical connections, wall drilling, mounting hardware, assembly, site preparation, or removal of existing materials.
For signage and advertising structures, customers should confirm the complete scope of work before approving the quotation.
Installation will be subject to the agreed requirements, site conditions, applicable approvals, and relevant safety requirements.
Although we aim to meet agreed delivery schedules, delays may occasionally occur because of circumstances beyond our reasonable control.
These may include:
Severe weather or natural disasters.
Public emergencies or government restrictions.
Major transport or logistics disruptions.
Material shortages or significant supply-chain interruptions.
Unexpected production or equipment interruptions.
Site closures or access restrictions.
Other events beyond reasonable control.
Where a material delay occurs, we will take reasonable steps to inform the customer and discuss an appropriate revised schedule.
A delay does not automatically cancel an order or entitle either party to disregard its contractual obligations. Any cancellation, refund, or alternative arrangement will be assessed under the agreed order terms and applicable law.
Where tracking information is available, it may be shared with the customer through the relevant courier, delivery provider, or our customer service team.
For orders delivered through our own arrangements or specialised transport, customers may receive updates directly from our team instead of a courier tracking link.
Customers should contact us if they require an update on an order’s production status, dispatch, or estimated arrival.
Delivery updates and tracking estimates are provided for convenience and may change according to the actual transport and delivery conditions.
Where collection is offered and agreed in advance, customers will be informed when the order is ready for collection and provided with the relevant collection instructions.
Customers should wait for confirmation before arranging collection.
The person collecting the order may be required to provide the order reference, invoice details, or other reasonable identification or authorisation.
Customers are responsible for arranging suitable transportation for bulky or fragile items where collection is selected.
Any collection arrangements, collection location, and applicable charges will be confirmed by our team.
International shipping is subject to availability and must be confirmed before an order is accepted on international delivery terms.
Depending on the destination and product, additional charges or requirements may include:
International shipping and handling fees.
Customs duties and import taxes.
Import permits or product-specific documentation.
Customs clearance or brokerage charges.
Destination-country restrictions.
Unless expressly agreed otherwise in writing, destination-country import duties, taxes, and clearance charges are not included in our quotation.
Customers are responsible for providing accurate delivery and customs information and for meeting applicable import requirements in the destination country.
Any international order will be subject to the agreed shipping arrangements and applicable laws.
Customers should notify our team as soon as possible if they need to change the delivery address, recipient, contact number, or preferred delivery arrangements.
A requested change may not be possible once the order has been dispatched or assigned to a delivery provider.
Changes may affect the delivery schedule and may incur additional charges.
We will confirm any revised arrangements where reasonably practicable.
Customers are responsible for checking the accuracy of the final delivery information provided to us.
If you have questions about production times, shipping charges, delivery status, missed deliveries, damaged products, or installation arrangements, please contact Ad Print Advertising LLC using the official contact information published on our website.
Business Name: Ad Print Advertising LLC
Website: https://adprint.ae
Contact Page: https://adprint.ae/contact-us/ — verify this URL before publishing.
When contacting us about an existing order, please provide your order number or invoice reference to help us assist you efficiently.
Ad Print Advertising LLC may update this Shipping & Delivery Policy to reflect changes in our operations, delivery arrangements, services, or applicable legal requirements.
The latest version will be published on this page with an updated effective date or last-updated date.
Changes to this webpage will not automatically alter an existing order agreement unless the change is validly agreed or otherwise permitted by applicable law.
Customers are encouraged to review this policy before placing an order.
Ad Print Advertising LLC
Printing, Advertising, Signage & Custom Branding Solutions
Website: https://adprint.ae
All shipping and delivery arrangements remain subject to the confirmed quotation, order details, and applicable UAE law.
We are happy to explain how a policy applies to your order before you proceed.
