BEFORE YOU ORDER
The working terms that help Ad Print and customers keep print projects clear and accountable.
Website: https://adprint.ae
Business Name: Ad Print Advertising LLC
Effective Date: 20 October 2026
Last Updated: 20 October 2026
Welcome to Ad Print Advertising LLC. These Terms & Conditions govern your access to and use of our website, https://adprint.ae, and the products and services we provide.
Ad Print Advertising LLC offers printing, advertising, signage, display solutions, promotional products, branding materials, and related services within the United Arab Emirates (UAE).
By accessing our website, requesting a quotation, placing an order, or purchasing our products and services, you agree to these Terms & Conditions, subject to applicable UAE law.
Please read these terms carefully before placing an order. If you do not agree with these terms, please do not use our website or proceed with a purchase.
Ad Print Advertising LLC provides a range of customised and standard products and services, including:
Business cards, flyers, brochures, stationery, and other printed materials.
Large-format printing, banners, flags, backdrops, and exhibition displays.
Indoor and outdoor signage, illuminated signs, 3D lettering, and signboards.
Promotional merchandise, branded clothing, uniforms, and corporate gifts.
Digital displays, advertising materials, and related installation services.
Product availability, specifications, materials, sizes, finishes, and production methods may vary according to the selected product and project requirements.
Product descriptions, photographs, mockups, and examples on our website are provided for general information. The final product will be based on the specifications confirmed in the quotation, order confirmation, approved artwork, or other written agreement.
All quotations are prepared according to the information supplied by the customer and the project requirements identified at the time of quotation.
A quotation may specify quantities, materials, dimensions, finishes, artwork requirements, production time, delivery arrangements, installation charges, and other applicable costs.
Unless expressly stated otherwise in writing:
Quotations are valid for the period stated in the quotation.
Prices may change if the customer changes the specifications, quantity, materials, design, or scope of work.
Additional charges may apply for design revisions, artwork preparation, special finishes, urgent production, delivery, installation, access equipment, or services not included in the original quotation.
Website prices and starting prices may apply only to specific product configurations and may vary according to selected options.
Applicable Value Added Tax (VAT) will be charged and accounted for in accordance with UAE tax requirements.
The final price payable will be the price confirmed for the agreed order, subject to any subsequently approved changes.
An order is considered accepted when the relevant quotation or order details have been approved and any required deposit or advance payment has been received, where applicable.
Customers must review the quotation carefully before making payment or authorising production.
Payment terms, including deposits, advance payments, milestone payments, and outstanding balances, will be stated in the quotation or invoice.
We may postpone production, dispatch, or installation if a required payment remains outstanding, subject to the agreed payment terms and applicable law.
Customers are responsible for providing accurate billing details and completing payments through the agreed payment method.
For business customers, credit terms or alternative payment arrangements must be agreed in writing.
Customers are responsible for ensuring that all artwork, logos, photographs, text, contact details, dimensions, and other materials supplied for production are correct and that they have the necessary rights to use them.
Before approving a design or production proof, customers should carefully check:
Spelling, grammar, names, telephone numbers, email addresses, and website URLs.
Logo placement, colours, image quality, layout, and alignment.
Dimensions, quantities, material selection, and finishing requirements.
Bleed, trim, safe areas, and other production specifications where applicable.
Production may begin after the required artwork or proof approval and payment have been received.
Once artwork has been approved, Ad Print Advertising LLC will not be responsible for errors that were clearly visible in the approved proof and reproduced according to the approved specifications, except where otherwise required by applicable law.
Changes requested after approval may incur additional charges and affect the delivery schedule.
Where a design or mockup is supplied for reference, it should not be treated as a final production proof unless expressly identified and approved as such.
Printing and fabrication processes can produce minor variations in colour, texture, finish, dimensions, and appearance.
Actual colours may differ from colours displayed on computer monitors, mobile devices, or other screens. Variations may also occur between different printing methods, substrates, materials, production batches, and finishing techniques.
For these reasons:
Screen colours should not be considered an exact representation of the final printed result.
Minor production variations may occur within the tolerances applicable to the agreed process and specifications.
Material appearance, surface texture, and finish may vary according to the selected substrate.
Reprints may not match previous production batches exactly.
Where a specific colour reference, sample, material, or production tolerance is essential, customers should request written confirmation before approving the order.
These provisions do not exclude responsibility for material defects, significant non-conformity, or other matters for which customers have rights under applicable UAE law.
Estimated production and delivery times will be communicated in the quotation, order confirmation, or other written correspondence.
Production time generally begins after all required approvals, artwork, specifications, and payments have been received.
Delivery schedules may depend on:
Product complexity and quantity.
Artwork approval and customer response times.
Material availability and production requirements.
Finishing, fabrication, and quality checks.
Delivery arrangements, site access, and installation requirements.
Circumstances beyond our reasonable control.
We will make reasonable efforts to meet the agreed schedule and communicate material delays where reasonably possible.
Unless expressly confirmed in writing, a stated production period does not necessarily include delivery, installation, or customer approval time.
Customers must provide an accurate delivery address, an authorised recipient, and any access information required for delivery.
Additional delivery charges may apply where delivery fails because of incorrect information, unavailable recipients, restricted access, or other circumstances attributable to the customer.
Nothing in this section removes any rights or remedies available under applicable UAE law.
Customers should inspect their orders upon delivery and notify us promptly if they identify visible damage, missing items, incorrect quantities, or apparent production defects.
Where possible, customers should provide photographs, the invoice or order reference, and a description of the issue to help us investigate.
Reporting an issue promptly helps us assess the order and determine an appropriate solution. However, a delay in reporting will not automatically remove any statutory rights the customer may have.
For customised products, customers should avoid installing, modifying, distributing, or using disputed items beyond what is reasonably necessary to inspect them until the issue has been discussed with our team.
Customers should submit requests to change or cancel an order in writing as soon as possible.
Before production begins, changes or cancellations may be possible, subject to the order terms and any reasonable costs already incurred.
Once production, printing, fabrication, procurement, or installation has started, a cancellation or amendment may result in charges for work completed, materials purchased, third-party commitments, and other properly incurred costs, to the extent permitted by applicable law.
Certain customised products may not be suitable for resale once production has begun.
We will assess cancellation and amendment requests individually and communicate any applicable charges before proceeding where reasonably practicable.
Nothing in this section limits any mandatory cancellation, refund, or other rights provided by UAE law.
Many of our products are manufactured according to customer-specific specifications. Return and refund eligibility will therefore depend on the nature of the product, the circumstances of the request, the agreed order terms, and applicable law.
A product correctly manufactured according to the approved specifications is not automatically eligible for a refund merely because the customer changes their mind or no longer requires it, subject to applicable statutory rights.
If a product is defective, materially different from the agreed specifications, damaged in transit, or incorrectly produced due to an error attributable to us, please contact our team with the relevant order details and supporting evidence.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, reprinting, a price adjustment, or a refund.
Before arranging a reprint or other remedy, we may reasonably need to inspect the product, artwork, approved proof, and order documentation.
We will not require customers to waive rights that cannot legally be excluded under UAE law.
Customers are responsible for ensuring that the information, files, logos, dimensions, and specifications they supply are accurate and suitable for the intended use.
Where customers provide physical items, samples, garments, materials, or other property for printing, branding, fabrication, or modification, they should disclose relevant handling requirements or limitations before work begins.
We will exercise reasonable care when handling customer-supplied materials. Responsibility for loss, damage, or defects will be determined according to the circumstances, the agreed service terms, and applicable law.
Customers should retain original artwork and important source files, as editable working files and production files are not automatically included in every order.
Customers must have the necessary permission, licence, or legal authority to use any trademarks, logos, photographs, illustrations, artwork, text, fonts, or other protected materials supplied for production.
By submitting such materials, customers confirm that their intended use does not knowingly infringe the rights of another person or organisation.
Customers remain responsible for obtaining permissions required for their submitted materials and intended use.
Ad Print Advertising LLC retains ownership of its pre-existing design resources, templates, methods, and other intellectual property, except where ownership or usage rights have been expressly agreed otherwise in writing.
Payment for a printing or design service does not automatically transfer ownership of all source files, editable artwork, or underlying intellectual property.
Any use of customer artwork or project images by us for marketing, promotional, or portfolio purposes will be subject to applicable permissions, agreements, and privacy requirements.
Customers are responsible for identifying and obtaining permits, approvals, landlord consents, building management permissions, and other authorisations required for their intended advertising or signage installation, unless obtaining specific approvals has been expressly included in our written scope of work.
Requirements may vary according to the emirate, location, property, building, advertising format, and type of installation.
Before production or installation, customers should confirm that the proposed signage, branding, dimensions, placement, content, and installation method are permitted by the relevant authorities and property management.
Official reference: Dubai Municipality.
Where an approval or permit is required, customers should communicate the relevant requirements to us before approving production. Permit applications, authority fees, technical submissions, and related services are included only when expressly stated in the quotation.
Installation services, where offered, are subject to the agreed scope, site conditions, access arrangements, safety requirements, and applicable approvals.
Additional work caused by inaccurate site measurements, concealed conditions, restricted access, or changes to the approved design may require a revised quotation.
Customers agree to:
Provide accurate contact, billing, delivery, and project information.
Review quotations and approve specifications before production.
Supply lawful artwork and obtain necessary permissions.
Make payments according to the agreed terms.
Provide timely approvals, feedback, and required information.
Arrange access and permissions for delivery or installation where applicable.
Use products in accordance with their intended purpose and any supplied instructions.
Customers should inform us in advance of any special technical, safety, environmental, or installation requirements relevant to their project.
Any product warranty, workmanship warranty, or maintenance arrangement specifically offered for an order will be governed by its written terms.
Different products have different durability, maintenance, and environmental requirements. Outdoor signage, illuminated displays, banners, printed materials, and fabricated products may be affected by weather, exposure to sunlight, moisture, installation conditions, cleaning methods, and normal wear.
Customers should follow any relevant care, operating, and maintenance instructions supplied with the product.
Unless expressly agreed in writing, our quotation does not include ongoing maintenance, repairs caused by external damage, electrical work, replacement parts, or servicing after completion.
Nothing in these terms excludes any guarantee or remedy that must be provided under applicable law.
Ad Print Advertising LLC will perform its agreed obligations with reasonable care and in accordance with the confirmed order specifications and applicable law.
To the extent permitted by applicable law, we are not responsible for losses arising from inaccurate customer-supplied content, unauthorised changes made by the customer, infringement resulting from artwork supplied without the necessary rights, or use of a product contrary to its intended purpose or instructions.
We are also not responsible for delays caused by circumstances beyond our reasonable control, provided that this does not remove any obligations or remedies imposed by applicable law.
Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by UAE law, including applicable mandatory consumer rights.
Neither party will be treated as having breached an obligation to the extent that performance is prevented or materially delayed by an event beyond its reasonable control, such as natural disasters, severe weather, fire, public emergencies, government restrictions, major transport disruption, or significant supply-chain interruptions.
The affected party should notify the other party within a reasonable time and take reasonable steps to minimise the impact.
Where an event materially affects the agreed order, both parties should discuss a reasonable adjustment to the schedule or other appropriate arrangements, subject to the contract and applicable law.
This section does not automatically remove payment obligations for work already completed or other obligations that remain capable of performance.
We may collect and process information necessary to respond to enquiries, prepare quotations, process orders, receive payments, arrange delivery, provide customer support, and meet applicable legal obligations.
Personal information will be handled in accordance with our applicable privacy practices and UAE data protection requirements.
Customers should avoid submitting sensitive personal information unless it is necessary for the requested service.
Please refer to our Privacy Policy on https://adprint.ae/ for further information, once the relevant policy page is available.
We make reasonable efforts to maintain accurate product descriptions, service information, prices, and website content. However, website information may occasionally require correction or updating.
Images, examples, and descriptions are provided for general information and should not replace a confirmed quotation or approved product specification.
We may correct genuine errors, update website content, and discontinue or modify product offerings, subject to existing contractual obligations and applicable law.
Customers must not misuse the website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes.
Our website may contain links to third-party websites, payment services, maps, or other external resources.
These links are provided for convenience or reference. Unless expressly stated otherwise, we do not control third-party websites and are not responsible for their independent content, availability, policies, or practices.
Customers should review the terms and privacy policies of any third-party service they choose to use.
If you have a concern regarding a quotation, order, product, delivery, installation, or service, please contact Ad Print Advertising LLC through the contact details published on our website.
Please include your name, order or invoice reference, a clear explanation of the issue, and any relevant photographs or supporting documents.
We will review the complaint and endeavour to resolve it fairly and within a reasonable timeframe.
Where a dispute cannot be resolved directly, either party may pursue the remedies available through the competent authorities or courts, subject to applicable law.
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any dispute arising from these terms or the products and services supplied by us will be handled by the competent UAE courts, subject to applicable mandatory rules on jurisdiction and dispute resolution.
Nothing in this section limits any consumer right or other protection that cannot lawfully be waived.
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised effective date or last-updated date.
The terms applicable to a particular order will be determined by the order agreement and applicable law. Updates to this webpage do not automatically change an existing agreement unless the change is validly agreed or otherwise permitted by law.
We encourage customers to review this page periodically.
For quotations, order enquiries, complaints, or questions regarding these Terms & Conditions, please contact us using the official contact details published on our website.
Business Name: Ad Print Advertising LLC
Website: https://adprint.ae
Contact Page: https://adprint.ae/contact-us/ — confirm this URL before publishing.
Please refer to the website for the current official telephone number, email address, and business address.
By placing an order with Ad Print Advertising LLC, you acknowledge that you have had the opportunity to review these Terms & Conditions, subject to all rights and protections available under applicable UAE law.
We are happy to explain how a policy applies to your order before you proceed.
